Scope of application:
Scope of application: all provinces and cities nationwide.

Delivery time
– Orders, once received and processed, will be delivered within 24 hours or according to the contract schedule.
– For customers in remote provinces, after receiving the order, the estimated delivery time is 3-5 days. However, depending on the availability of goods, weather conditions, etc., the delivery date may vary.
– Delivery time is calculated from the moment the order is completed with the consultant until the goods are received. In case of delays in delivery or if the product is not sold for more than 10 days, customers can cancel the order without incurring any costs.

3. Delivery method
- For customers in distant provinces: Use our delivery service.
- For customers within/outside the city: Use delivery service. * Defining the responsibilities of merchants and logistics service providers regarding the provision of goods documentation during the delivery process:
-The shipping company is responsible for providing shipping documents during the delivery process.
- hoanghungfood.com is responsible for providing complete and accurate documentation related to the goods to the logistics service provider and the consignee. - All orders are pre-packed and sealed by hoanghungfood.com before shipment.
- The shipping company will only be responsible for transporting goods in their original packaging, providing a delivery slip containing information such as: Recipient information (including: Recipient's name, phone number and address, and name of the goods).
- The transportation company has the right and responsibility to provide invoices to state management agencies upon request.
- All orders include the following information on the packaging: Recipient's name, phone number, and address. - To ensure the safety of the goods, hoanghungfood.com will include a valid sales receipt for the product in the package (if applicable). After customer confirmation, hoanghungfood.com will issue an electronic invoice and send it to the email address provided by the customer.
- Financial invoices or sales receipts serve as supporting evidence in the complaint handling process, such as determining the market value of goods, ensuring the legality of goods in circulation, etc.

4. Inspection Policy
Upon receiving your order, you have the right to request the delivery staff to open and inspect the package before accepting it. If the seller delivers the wrong product, you have the right to return the goods and refuse payment. If you have already paid but the order is incorrect, you can request a refund or a replacement order. For refunds or exchanges, please contact us via email: hoanghungfood268@gmail.com or phone number 0839878839. We are committed to resolving all your requests.

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